Navigating Payment Options for Your Care at Andwell Health Partners

Understanding Copays, Payment Plans, and Subsidized Care, and How to Manage Your Payments

Depending upon services received, you may have an out-of-pocket cost-share to pay. Cost-share can be related to copay, deductible, coinsurance or non-covered services. Andwell strongly recommends patients reach out to their Member Services department at their insurance company to explore what their potential out-of-pocket may look like. You can find the Member Services phone number located on your health insurance card.

Copay Collection at Time of Care (Clinic Settings)

If Andwell Health Partners assesses that a copay from you is due prior to a visit at one of our clinics, you may be asked to pay this copay at the time of care.

Payment Plans

Andwell Health Partners offers the option of a payment plan to give you flexibility with affording your care. If you wish to set up a payment plan, please call 207-777-7740 and ask to speak with Billing.

Subsidized Care

Uninsured patients may qualify for subsidized care. Andwell uses the Federal Poverty Guidelines published annually by HHS to determine who qualifies for subsidized care. You can view the published annual poverty guidelines here. If you are uninsured and would like to apply for consideration of subsidized care, please download the form below and fax to 207-795-9324, Attn: Billing or mail to Andwell Health Partners, Billing Dept., 15 Strawberry Avenue, Lewiston, ME 04240.

Once we receive your completed Subsidy Application, we will process it in less than a week and mail a decision out to you. If you receive a denial, you will have an opportunity to appeal the decision. Instructions on how to appeal will be included in your decision letter. To prevent a delay in the processing of your initial application, please include all information requested with your application including proof of income. For example, Social Security check stubs, Unemployment check stubs, Copy of W-2, etc.

IMPORTANT: If you have qualified for Free Care at another organization, that Free Care does not follow you to Andwell Health Partners. You will still need to apply separately with Andwell.

Application for Subsidized Care

Paying Online

Patients and families have the ability to pay for care electronically via our online payment portal via our Pay My Bill link. We accept credit card and ACH payments on this portal.

Paying by Mail

You can mail your payments to: Andwell Health Partners, 15 Strawberry Ave, Lewiston, ME 04240. Please do not send cash.

Collection Policy

Andwell Health Partners will attempt to collect a balance that is not in a formal payment plan for 120 days from initial invoice. If payment is not received in full within this time period, or a payment arrangement has not been established, Andwell will send the balance to our collection partner Benuck & Rainey. Benuck & Rainey can be reached at 888-697-5566 and their mailing address is 25 Concord Road, Lee, NH 03861.